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# DescriptionMain Topics
1 Monthly Maintenance Outage - July 27th, 2017 Accounts
2 How do I contact the undergraduate admissions department at Simon Fraser University (SFU)? Apply - EducationPlannerBC
3 Where is the website for the ABT Online Collaborative Program? Collaborative Programs
4 When accessing my online course, I get an Internet Explorer (IE) error message. Collaborative Programs
5 I'm taking online courses and have forgotten the password or User ID for my account. Collaborative Programs
6 I have dial-up Internet service. Could this cause problems with accessing my course? Collaborative Programs
7 How do I contact the Helpdesk? ALL ITEMS
8 What is a PEN number? Where do I find mine? Apply - EducationPlannerBC
9 Why do I pay a fee for admissions applications submitted through Apply.educationplannerbc.ca? Apply - EducationPlannerBC
10 What information do I need to provide to complete an admissions application using Apply? Apply - EducationPlannerBC
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