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 Most Frequently Asked Questions
 
# Score Description  Categories

1 1428% Blackboard CE8 Student Guide   IT Services
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2 328% What is Blackboard?   IT Services
  Blackboard CE8 (formerly ‘WebCT’) is the College’s centrally supported virtual learning environment....


3 194% How do I login to the new network infrastructure?   IT Services
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4 144% What is the new IT Network Infrastructure?   IT Services
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5 106% How do I install a printer under the new network infrastructure?   IT Services
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6 7181% What is Spyware?   IT Services
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7 6446% What is my MyOkanagan password?   IT Services
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8 5992% How do I login to Blackboard?   IT Services
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9 4639% What are Computer Viruses? How can I tell if my computer is infected?   IT Services
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10 4175% What are Novell accounts and networks?   IT Services
  Novell servers provide directory services which perform authentication and authorization to network services such as logging in to your computer, printing and network file services (eg F, G, K drives)...


11 4063% The bulb in the overhead projector I am using burned out - how do I get help?   IT Services
  If you need immediate help, call the IT Services Helpdesk at extension 4444.  Staff are on hand to respond to such calls between 8:30 a.m. and 4:30 p.m. (8.00 am to 4.00 pm during summer hours). ...


12 4058% I have a problem with my A/V equipment. How do I get help?   IT Services
  If you are teaching or about to teach and need immediate help, call the IT Services Help Line at extension 4444, which is monitored between 8:30 a.m. and 4:30 p.m. (summer hours are 8-4 from May 1 to ...


13 3962% Why am I getting a SARMS error message?   IT Services
  To enhance the speed on the SARMS system, the shortcut will load from a local copy that resides on your machine. Every time you load the database, it will check against a version number that is store...


14 3954% Can I book AV Equipment without an OC Account?   IT Services
  Check with your office administration staff to either make the reservation for you, or setup your OC accounts.  Contact the IT Helpdesk anytime you need advice, local 4444....


15 3663% How do I check my grades online?   IT Services
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16 3288% How do I set up a VPN connection to Okanagan College?   IT Services
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17 3000% Can I start and finish my distance education course at any time?   Distance Education
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18 2367% When updating the website, how do I insert a picture?   IT Services
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19 2337% Why don't web pages print properly?   IT Services
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20 2329% What AV equipment is available at the Kelowna Campus or any other campus?   IT Services
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21 2247% How are courses added to Blackboard?   IT Services
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22 2214% What are the fees for Distance Education courses?   Distance Education
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23 2065% Why can't I get my MyOkanagan Email?   IT Services
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24 2062% What does CMS stand for?   IT Services
  CMS stands for Content Management System. A CMS is a software package used to create and manage websites. Okanagan College uses the OC Content Management System . ...


25 2051% How do I check my Okanagan College email from home?   IT Services
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