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 Most Frequently Asked Questions
 
# Score Description  Categories

1 422% Blackboard CE8 Student Guide   IT Services
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2 128% What is Blackboard?   IT Services
  Blackboard CE8 (formerly ‘WebCT’) is the College’s centrally supported virtual learning environment....


3 7024% What is Spyware?   IT Services
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4 6077% What is my MyOkanagan password?   IT Services
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5 5791% How do I login to Blackboard?   IT Services
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6 4415% What are Computer Viruses? How can I tell if my computer is infected?   IT Services
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7 4020% What are Novell accounts and networks?   IT Services
  Novell servers provide directory services which perform authentication and authorization to network services such as logging in to your computer, printing and network file services (eg F, G, K drives)...


8 3945% I have a problem with my A/V equipment. How do I get help?   IT Services
  If you are teaching or about to teach and need immediate help, call the IT Services Help Line at extension 4444, which is monitored between 8:30 a.m. and 4:30 p.m. (summer hours are 8-4 from May 1 to ...


9 3940% The bulb in the overhead projector I am using burned out - how do I get help?   IT Services
  If you need immediate help, call the IT Services Help Line at extension 4444. Staff are on hand to respond to such calls between 8:30 a.m. and 4:30 p.m. and from 8.00 am to 4.00 pm during summer hours...


10 3865% Why am I getting a SARMS error message?   IT Services
  To enhance the speed on the SARMS system, the shortcut will load from a local copy that resides on your machine. Every time you load the database, it will check against a version number that is store...


11 3846% Can I book A/V Equipment without an OC Account?   IT Services
  Check with your Office of the Dean to request these accounts and, in the interim, you can ask staff in the Office of the Dean to make your booking for you.  ...


12 3508% How do I check my grades online?   IT Services
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13 3002% How do I set up a VPN connection to Okanagan College?   IT Services
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14 2694% Can I start and finish my distance education course at any time?   Distance Education
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15 2255% When updating the website, how do I insert a picture?   IT Services
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16 2252% Why don't web pages print properly?   IT Services
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17 2231% What A/V equipment is available at the Kelowna Campus or any other campus?   IT Services
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18 2093% How are courses added to Blackboard?   IT Services
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19 1969% What are the fees for Distance Education courses?   Distance Education
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20 1968% What does CMS stand for?   IT Services
  CMS stands for Content Management System. A CMS is a software package used to create and manage websites. Okanagan College uses the OC Content Management System . ...


21 1952% Why can't I get my MyOkanagan Email?   IT Services
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22 1929% How do I check my Okanagan College email from home?   IT Services
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23 1915% What do I do when I have trouble printing from Banner?   IT Services
  Check to make sure that the printing problem is Banner related. If screen-prints, word documents or email messages will not print, then the problem is network related. If those types of jobs will pr...


24 1906% What are those "Elmo" Video Document Presenters I see in H115, B205 and C272?   IT Services
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25 1906% How do I tell the difference between Banner printing problems and other printing problems?   IT Services
  If screen prints, word documents or emails will not print, the problem is network related. If those jobs WILL print but jobs from Banner will not print, the printing problem is Banner related. ...


 
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