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Categories: All Items Distance Education Facilities Management General IT Services Library Registration & Admissions Search for: Topic: All Items Audio-Visual Equipment Banner Blackboard Computer Hardware Computer Labs Computer Software Cont. Studies Registration Email Green Computing IT Policies Learnlinc MyOkanagan Network Novell Network Operations and Energy Systems Phones & Telecommunications Printing Property & Custodial Services REG2000 SARMS Security & Parking Services Security/Antivirus/Spyware Web Publishing (OC CMS - Formerly Ironpoint) Web Registration WebCT Website Wireless Network   Subtopic: All Items Faculty Parking Security Student

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#		Description	Categories	Topic	Subtopic
1		Blackboard CE8 Student Guide IntroductionBlackboard CE8 is an onl...	IT Services	Blackboard	ALL ITEMS
2		What is Blackboard? Blackboard CE8 (formerly ‘WebCT’) is the College’s centrally supported virtual learning environment. <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM:...	IT Services	Blackboard	ALL ITEMS
3		What is Spyware? Spyware is computer software that is installed on your computer, usually without your knowledge, that secretly gathers information about you and your computing habits, and sends that information to...	IT Services	Security/Antivirus/Spyware	ALL ITEMS
4		What is my MyOkanagan password? Your default MyOkanagan password is normally your Birthdate in mmddyy format. i.e. May 23, 1976 would be 052376.<P style="MARGIN-TOP: 0px; MARGIN...	IT Services	MyOkanagan	ALL ITEMS
5		How do I login to Blackboard? Blackboard (myCourses) has recently been integrated with the myOkanagan portal.  As a res...	IT Services	Blackboard	ALL ITEMS
6		What are Computer Viruses? How can I tell if my computer is infected? Virus Information A computer virus is a piece of code intentionally written to cause damage to software or data fil...	IT Services	Security/Antivirus/Spyware	ALL ITEMS
7		What are Novell accounts and networks? Novell servers provide directory services which perform authentication and authorization to network services such as logging in to your computer, printing and network file services (eg F, G, K drives)...	IT Services	Novell Network	ALL ITEMS
8		I have a problem with my A/V equipment. How do I get help? If you are teaching or about to teach and need immediate help, call the IT Services Help Line at extension 4444, which is monitored between 8:30 a.m. and 4:30 p.m. (summer hours are 8-4 from May 1 to ...	IT Services	ALL ITEMS	ALL ITEMS
9		The bulb in the overhead projector I am using burned out - how do I get help? If you need immediate help, call the IT Services Help Line at extension 4444. Staff are on hand to respond to such calls between 8:30 a.m. and 4:30 p.m. and from 8.00 am to 4.00 pm during summer hours...	IT Services	ALL ITEMS	ALL ITEMS
10		Why am I getting a SARMS error message? To enhance the speed on the SARMS system, the shortcut will load from a local copy that resides on your machine. Every time you load the database, it will check against a version number that is store...	IT Services	SARMS	ALL ITEMS
11		Can I book A/V Equipment without an OC Account? Check with your Office of the Dean to request these accounts and, in the interim, you can ask staff in the Office of the Dean to make your booking for you.  ...	IT Services	Audio-Visual Equipment	ALL ITEMS
12		How do I check my grades online? Login to MyOkanagan at:  http:\\myokanagan.bc.ca Click on the "Student" tab Click on "Student Records" C...	IT Services	MyOkanagan	ALL ITEMS
13		How do I set up a VPN connection to Okanagan College? To set up a VPN Connection: <DIV cl...	IT Services	Network	ALL ITEMS
14		Can I start and finish my distance education course at any time? Many Distance Education courses have specific start dates but there are also some that are offered on a continuous basis.  The courses listed on the following registration form are offered f...	Distance Education	ALL ITEMS	ALL ITEMS
15		When updating the website, how do I insert a picture? To insert a Digital Asset Click your mouse in the editing area at the place you want your picture to be inserted or highlight the text tha...	IT Services	Web Publishing (OC CMS - Formerly Ironpoint)	ALL ITEMS
16		Why don't web pages print properly? If you experience problems printing web pages, try changing the page orientation to 'landscape', done through the 'page set-up' option under the 'File' menu. Sometimes printing from the file menu...	IT Services	Printing	ALL ITEMS
17		What A/V equipment is available at the Kelowna Campus or any other campus? <SPAN style="FONT-FAMILY:...	IT Services	ALL ITEMS	ALL ITEMS
18		How are courses added to Blackboard? Credit Courses Blackboard at Okanagan College is integrated with the regi...	IT Services	Blackboard	ALL ITEMS
19		What are the fees for Distance Education courses? Fees for Distance Education courses (University Transfer, Business Admin, ECE, ESL, Adult Academic and Carer Prep) can be found online at: http:...	Distance Education	ALL ITEMS	ALL ITEMS
20		What does CMS stand for? CMS stands for Content Management System. A CMS is a software package used to create and manage websites. Okanagan College uses the OC Content Management System . ...	IT Services	Web Publishing (OC CMS - Formerly Ironpoint)	ALL ITEMS
21		Why can't I get my MyOkanagan Email? If you are using Shaw Cable as an internet service provider, you may have a problem with your browser settings. To fix this, do the following in Internet Explorer: Click "Tools", ...	IT Services	MyOkanagan	ALL ITEMS
22		How do I check my Okanagan College email from home? To access email via the internet go to the following link: https://mail.okanagan.bc.ca/exchange Enter your Email Username (usu...	IT Services	Computer Software	ALL ITEMS
23		What do I do when I have trouble printing from Banner? Check to make sure that the printing problem is Banner related. If screen-prints, word documents or email messages will not print, then the problem is network related. If those types of jobs will pr...	IT Services	Banner	ALL ITEMS
24		What are those "Elmo" Video Document Presenters I see in H115, B205 and C272? These are similar to the opaque projectors, except that you can place your material (textbook or diagram) directly on top of the screen for projection to a screen.  They are fixed to the deskt...	IT Services	Audio-Visual Equipment	ALL ITEMS
25		How do I tell the difference between Banner printing problems and other printing problems? If screen prints, word documents or emails will not print, the problem is network related. If those jobs WILL print but jobs from Banner will not print, the printing problem is Banner related. ...	IT Services	Banner	ALL ITEMS
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