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Adobe Connect
Question:

How do I install the Adobe Connect Add-in?
Answer:

If you have not  used an Adobe Connect meeting room before, or your meeting room is set by default to open in full-screen mode, you will need to download the most recent Add-in.

Note that currently (as of September 2012) the add-in is not compatible with the Google Chrome browser. Please use Firefox or Internet Explorer to download the Add-in and access your meeting room.

I can access my meeting room
  1. Once inside your meeting room, click the Help link at the top right of your monitor.
  2. Select "Install Adobe Connect Add-In" or the "Downloads" link.
  3. Follow instructions; you may need to wait a short while for the download.
I cannot access my meeting room
  1. Check the URL of your meeting room, then choose https://present.bccampus.ca/common/help/en/support/downloads.htm or https://acp.bccampus.ca/common/help/en/support/downloads.htm
  2. Under the Add-Ins category, click the name of your operating system.
  3. The "Setup.exe" file will download. Now you need to install it.
  4. Double-click the downloaded file.
  5. When asked, agree to "Run" the file rather than save.
  6. Follow the instructions.

Problems with installing add-in

The Chrome browser does not work well with the add-in. Please try a different browser if you are having difficulty.

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Users currently use one of two BCcampus sites to log into Adobe Connect:

present.bccampus.ca
OR
acp.bccampus.ca

If you have questions about what type of Adobe Connect account you have or how to log, please contact us using our help form under the 'Ask a Question' tab.
Information

Answer ID:

A001131-061010

Main Topics:

Adobe Connect

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